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JPMorgan Chase fined $200 million for communicating with customers via WhatsApp and private devices

Posted:

December 19, 2021 10:57 GMT

Financial institutions are required to keep records of customers’ communications so that regulators can verify whether they are violating anti-fraud or antitrust laws.

JPMorgan Chase, one of the largest companies on Wall Street, was fined $200 million this week for allowing its employees to use personal devices to communicate with customers.

according to Research Securities and Exchange Commission, US Commodity Futures Trading Commission (CFTC), JPMorgan a favour that since at least 2015 its employees have exchanged information on business matters through text messages, WhatsApp messages, and emails.

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The two bodies responsible for the investigation confirmed that even directors and other JPMorgan executives evaded control by using messaging services and private email addresses.

These actions are a violation of federal law, which requires all financial institutions to keep records of customer communications so that regulators can check whether companies are violating anti-fraud or antitrust laws.

The bank will have to to pay The Securities Exchange Commission was charged $125 million, while the CFTC imposed another fine on JPMorgan for a total of $75 million. The bank’s securities department acknowledged the widespread record-keeping failure and agreed to pay the fee, but did not comment further.