American Airlines will compensate its customers for this reason

People who regularly fly on American Airlines (AA) in the USA may be charged up to $1,300.00.

The money will be given to Americans who paid for their bags by mistake, because the service was free.

AA decided to carry out these cash operations, after it received a lawsuit during 2021. The complaint explained that Americans were allowed to carry luggage for free.

But when it was time to travel, customers entered the airports and employees were assigned to collect the bags. Free baggage acceptance is included in the AAdvantage Gold program.

This plan is for users who are loyal to the company and use AA credit cards. The complaint collected the experiences of several users who belong to AAdvantage Gold.

The airline was violating the dictates of its program by collecting money for citizens’ luggage. AA did not admit its mistake, but chose to compensate for the inconvenience it caused its customers.

Those affected must meet several requirements

Anadolu Company’s justification is that the directive to stop imposing fees on bags did not appear in the digital system of the air terminals. Specialists confirm that these actions have been occurring for more than ten years.

Based on this incident, the Autonomous Administration agreed to pay seven and a half million dollars, and those affected can demand its payment. It was also reported that customers who are entitled to compensation must comply with certain requirements.

Passengers with AA credit cards had to pay for baggage on domestic flights.

Travelers who were notified by email about their free bags had to pay for them. Those interested in receiving the payment had to travel on AA between 24 February 2017 and 8 April 2020.